Accessibility Statement
Accessibility Commitment for Kingston upon Thames Man and Van
Kingston upon Thames Man and Van is committed to making our website and local moving services accessible to the widest possible audience. We want customers in the Kingston upon Thames area to be able to find and use information about our man and van services in a way that suits their needs, regardless of technology, ability or experience online.
Our Accessibility Standards
We aim to meet the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines explain how to make web content more usable and accessible for people with different needs, including those with visual, hearing, cognitive and motor impairments.
By working towards WCAG 2.1 AA compliance, we focus on making our Kingston upon Thames Man and Van website:
Perceivable, so content is easier to see and hear
Operable, so users can navigate and interact with the site
Understandable, so information and navigation are clear
Robust, so content works across a wide range of devices and assistive technologies
Screen Reader Compatibility
Our website is designed to support visitors who use screen readers to get information about our accessible Kingston upon Thames Man and Van services. We aim to use meaningful headings, descriptive page titles and clear structure so that screen reader users can understand the layout and move through the content efficiently.
Where possible, images that convey important information include text descriptions so that users who cannot see the images can still access the same content. We also aim to ensure that form fields and buttons are labelled in a way that works well with common screen reader software.
Keyboard Navigation
We recognise that some visitors to our Kingston upon Thames Man and Van website may rely on a keyboard or alternative input device rather than a mouse or touch screen. Our goal is for all key content and controls to be accessible using only the keyboard.
We aim to make sure that:
Interactive elements such as forms and navigation links can be reached using the Tab key
Focus is visible so users can see where they are on the page
Keyboard users can move through content in a logical order
Features such as menus and buttons can be activated using the keyboard
Ongoing Improvements
We are continually working to improve the accessibility and usability of our website and our communications about man and van services in the Kingston upon Thames area. This includes reviewing new content, testing layouts and updating our approach as standards and technology change.
While we aim to meet WCAG 2.1 AA standards, we know that some parts of the site may not yet be fully accessible. We welcome feedback from users so that we can identify issues and plan improvements.
Alternative Ways to Access Information
If you experience difficulty using the website or accessing details about our accessible Kingston upon Thames Man and Van services online, we will do our best to provide the information in a format that works for you. Examples may include supplying text in a more readable format, explaining options over the phone or in writing, or providing clearer step by step guidance about our services and bookings.
Contact for Accessibility Requests and Feedback
Your feedback is important in helping us improve the accessibility of our Kingston upon Thames Man and Van website and services. If you have questions about accessibility, need information in a different format, or would like to report a barrier you have encountered, you can contact us using the contact form on our website or by using the contact details displayed on our contact page.
Please describe the issue you experienced, including which page you were using and the type of device or assistive technology you were using. We will review your request and aim to respond within a reasonable timeframe, working with you to find an accessible solution wherever possible.
Future Accessibility Work
We will continue to review our website, content and processes to support accessibility for everyone in the Kingston upon Thames area seeking man and van services. Our aim is to continually enhance clarity, ease of use and compatibility with assistive technologies, so that all users can access the information and support they need when planning a move.
